Dawn Darling

1. Introduction

Dawn Darling respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how Dawn Darling collects, uses, stores and protects personal information when you visit our website, book an appointment, purchase a service or product, attend an online or in-person event, subscribe to our mailing list or otherwise interact with our business.

We process personal information in accordance with the General Data Protection Regulation (GDPR), the Irish Data Protection Act 2018 and applicable data protection legislation.

By using our website and services, you acknowledge that you have had the opportunity to read this Privacy Policy.

2. Who We Are

Dawn Darling is the data controller responsible for determining how and why your personal information is processed.

Business name: Dawn Darling
Website: www.dawndarling.com
Business location: Ireland
Email: support@dawndarling.com

For privacy-related enquiries, requests or concerns, please contact us using the email address above.

3. Personal Information We Collect

Depending on how you interact with our business, we may collect the following information:

Personal identification and contact information

Full name.

Email address.

Telephone number.

Postal or billing address, where required.

Other contact information you voluntarily provide.

Appointment and service information

Appointment dates and times.

Type of reading or service booked.

Booking history.

Information provided through booking forms.

Communications relating to appointments.

Information required to manage your appointment or provide aftercare.

Payment information

Transaction details.

Payment confirmations.

Purchase history.

Billing information where required.

Payments are processed through Square. Your payment card information is handled through the payment provider's systems in accordance with its own privacy and security arrangements.

Information voluntarily shared during consultations

During psychic readings, mediumship sessions, spiritual consultations and related services, you may voluntarily share personal information about your circumstances, relationships, family, experiences, beliefs or personal concerns.

We treat such information with care and discretion and only use it where necessary to provide the service requested or for another lawful purpose.

We encourage clients not to disclose information that is unnecessary for their appointment.

4. How We Use Your Information

We collect and process personal information for legitimate business purposes, including:

Managing appointment bookings.

Providing psychic readings, mediumship and spiritual guidance services.

Processing payments and purchases.

Communicating with clients about appointments and services.

Sending booking confirmations, reminders and relevant service updates.

Managing workshops, online gatherings and events.

Delivering products, services and digital content.

Managing customer enquiries and support.

Sending newsletters and promotional communications where permission has been obtained or another lawful basis applies.

Maintaining business, financial and accounting records.

Improving our website and customer experience.

Protecting our business against fraud, misuse and security risks.

Meeting legal and regulatory obligations.

We will not use your personal information for purposes that are incompatible with the reasons for which it was collected.

5. Confidentiality of Psychic Readings and Mediumship Sessions

Dawn Darling recognises that psychic readings, mediumship sessions and spiritual consultations can involve highly personal and sometimes sensitive conversations.

Information shared during these sessions is treated as private and handled respectfully.

We will:

Use information shared during a session only where necessary to provide the service or for another lawful purpose.

Not publish private client disclosures or personal circumstances without appropriate permission.

Not use private information from a reading as marketing material without explicit permission.

Take reasonable steps to protect client communications and any records retained.

Limit access to personal information to those who genuinely need it for business or legal purposes.

We do not routinely record private readings or consultations. If a session is to be recorded, clients will be informed beforehand and appropriate permission will be obtained.

Please understand that confidentiality is not absolute. Information may need to be disclosed where required by law, where necessary to protect someone's vital interests or where another lawful exception applies.

Dawn Darling is a spiritual services provider and does not operate as a medical or clinical service.

6. Sensitive Personal Information

Some information shared during spiritual consultations may constitute special category personal data under GDPR. This can include information relating to health, religious or philosophical beliefs and other protected categories.

Dawn Darling does not routinely seek or require special category personal information to provide ordinary psychic or mediumship services.

Where such information is necessary to process, we will ensure that an appropriate legal basis and, where required, an additional GDPR condition for processing special category information are in place.

We will take particular care to minimise the collection and retention of this information.

7. Appointment Bookings – Setmore

We use Setmore to manage appointments and bookings.

When you make a booking, Setmore may process information including:

Your name.

Email address.

Telephone number.

Appointment details.

Service selected.

Booking and cancellation history.

Any information submitted through the booking process.

This information is used to manage appointments, send confirmations and reminders and provide the services you have requested.

Setmore processes information on our behalf in connection with its booking services, subject to its own privacy arrangements and applicable data processing terms.

You can review Setmore's privacy information at:

https://www.setmore.com/privacy

8. Payments – Square

We use Square to process payments for appointments, services and products.

When you make a payment, Square may process personal and financial information necessary to complete the transaction.

We may receive information such as:

Your name.

Transaction reference.

Amount paid.

Date of payment.

Payment status.

Relevant purchase information.

Your full payment card details are not routinely collected or stored by Dawn Darling.

Square processes payment information under its own privacy policy and security arrangements.

You can review Square's privacy information at:

https://squareup.com/ie/en/legal/general/privacy

9. Online Meetings and Events – Zoom

We use Zoom to provide online readings, consultations, workshops, gatherings and other events.

When participating in a Zoom session, Zoom may process information including:

Your name or display name.

Email address.

Meeting registration information.

Audio and video communications.

Chat messages.

Technical information relating to your participation.

We do not routinely record private consultations.

Where an event or session is intended to be recorded, participants will be informed in advance and appropriate permission will be sought.

Zoom operates under its own privacy and data protection arrangements.

You can review Zoom's Privacy Statement at:

https://www.zoom.com/en/trust/privacy/privacy-statement/

10. Email Mailing List and Marketing

Dawn Darling operates an email mailing list to share business news, spiritual guidance, service announcements, events, offers and other relevant information.

If you subscribe to our mailing list, we may collect and use:

Your name.

Email address.

Subscription preferences.

Records of your subscription and consent.

Information about your interaction with our emails, where tracking is enabled.

We will only send promotional emails where we have an appropriate lawful basis to do so.

You can unsubscribe from marketing communications at any time by using the unsubscribe link included in our emails or by contacting us directly.

Unsubscribing from marketing emails will not prevent us from sending essential communications relating to appointments, purchases or services you have requested.

We do not sell or rent our mailing list to third parties.

11. Website Cookies and Analytics

Our website may use cookies and similar technologies to support website functionality, improve user experience and understand how visitors use our website.

Cookies may include:

Essential cookies required for website operation.

Functional cookies that remember preferences.

Analytical cookies that help us understand website traffic and usage.

Marketing or advertising cookies, where enabled.

Where required by law, we will seek your consent before using non-essential cookies or tracking technologies.

You can manage your cookie preferences through the available website cookie settings and your browser.

12. Sharing Your Personal Information

Dawn Darling does not sell, rent or trade personal information.

We may share information with trusted third-party service providers where necessary to operate our business and deliver our services.

These may include:

Setmore – appointment scheduling and booking management.

Square – payment processing.

Zoom – online meetings and events.

Website hosting and website service providers.

Email delivery and mailing list providers.

Professional advisers, accountants or legal representatives where necessary.

Government authorities or regulatory bodies where disclosure is legally required.

We only share information where there is a legitimate and lawful reason to do so.

Third-party providers may process information in countries outside the European Economic Area. Where this occurs, appropriate safeguards must be in place in accordance with applicable data protection legislation.

13. How We Store and Protect Your Information

We take reasonable technical and organisational measures to protect personal information against:

Unauthorised access.

Accidental loss.

Destruction.

Misuse.

Unauthorised disclosure or alteration.

Access to personal information is restricted to what is necessary for the operation of our business.

We use reputable third-party platforms and take reasonable steps to ensure that information entrusted to us is handled securely.

However, no method of electronic storage or transmission can be guaranteed to be completely secure.

14. How Long We Keep Your Information

We only retain personal information for as long as reasonably necessary for the purpose for which it was collected, subject to legal and regulatory requirements.

Our general retention approach is:

Booking information: Retained for as long as necessary to manage appointments, customer relationships and related business records.

Payment and financial records: Retained for the period required by applicable tax and accounting legislation.

Email subscriptions: Retained while you remain subscribed, with limited records retained where necessary to demonstrate consent or maintain suppression records.

Client communications: Retained only for as long as necessary to manage enquiries, provide services or meet legal obligations.

Consultation information: We do not routinely maintain detailed personal notes of private readings. Where information is retained, it will be limited to what is necessary and kept only for an appropriate period.

When information is no longer required, it will be securely deleted or anonymised where appropriate.

15. Your Rights Under GDPR

You have a number of rights concerning the personal information we hold about you.

These include:

Right of access: You can request a copy of the personal information we hold about you.

Right to rectification: You can ask us to correct inaccurate or incomplete information.

Right to erasure: You can request that we delete personal information where the legal conditions for deletion are met.

Right to restriction: You can request that we restrict the processing of your information in certain circumstances.

Right to data portability: You may request certain personal information in a commonly used electronic format where the right applies.

Right to object: You can object to certain types of processing, including direct marketing.

Right to withdraw consent: Where we rely on your consent, you may withdraw it at any time. This does not affect the lawfulness of processing carried out before withdrawal.

To exercise any of these rights, please contact:

support@dawndarling.com

We will respond to requests in accordance with the applicable GDPR timeframes. Some rights are subject to legal limitations and exemptions.

16. Children's Privacy

Our services are primarily intended for adults.

We do not knowingly collect personal information from children without appropriate lawful grounds and safeguards.

Where information relating to a child is provided to us, we will take appropriate care to protect that information and will only process it where there is a lawful reason to do so.

17. External Websites

Our website may contain links to external websites and third-party platforms.

These websites operate independently of Dawn Darling and may have their own privacy policies and data collection practices.

We encourage visitors to review the privacy policies of any external website they visit.

18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, services, technology or legal obligations.

Any updates will be published on our website, together with a revised effective date.

We encourage visitors and clients to review this policy periodically.

19. Contact and Complaints

If you have any questions about this Privacy Policy, how your information is handled or wish to exercise your data protection rights, please contact:

Dawn Darling
Website: www.dawndarling.com
Email: support@dawndarling.com
Location: Irelandataprotection.ie

Dawn Darling
Your privacy, trust and confidence are important to us.